Frequently asked questions
Do you ship to...?

We ship from Sweden worldwide.

Please note that some countries may be excluded due to ongoing conflicts. This is unfortunately out of our hands and entirely depends on our delivery service.

Should you not be able to receive your order, we will of course issue you a refund.

I received a notification about paying import fees, why?

Import tax rates are imposed and collected by your local government. Therefore we are unable to change or refund those import taxes.

However, we are working on shipping the US orders from a local warehouse to avoid those taxes.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order.

This will be visible during checkout.
When will I receive my order?

For pre-orders, receiving your order will take approximately 10-12 weeks as we have to order the items from our manufacturer. 

Once we have the items, we will work quickly to ship your order as soon as possible. Once shipped, you will receive an email with further details and tracking information.

Shipping within the EU/UK is typically within one week, while shipping outside the EU/UK is usually within two weeks.
Is your packaging discreet / stealth?

Yes, our packaging and contents are completely discreet. There is no mention of trans, LGBTQ+, or gender-related wording.

The package only shows our brand name, Youforia Project, making it safe and low-key for anyone who prefers privacy.
How do returns, exchanges and refunds work?
I don't like/want the item(s)

To return or exchange an item you have to fulfill the following conditions*:

  • The return or exchange has been requested within 30 days of delivery. 
  • The item(s) are unwashed, undamaged, and free from stains, perfume or signs of use.
  • All original tags and packaging are included.

For hygiene reasons, underwear cannot be returned.

If you received a product that was defective or incorrect, please see the section related to that below.

Do I have to pay for shipping?

For size changes or change of mind, the customer is responsible for return shipping.

We offer change of size if the new size is available, otherwise we offer a refund. 

For defective, damaged, or incorrect items, we cover all return costs.

How do refunds work?

Refunds are issued to the original payment method once the returned item is inspected and approved. 

It takes approximately 3-5 business days before we receive the item.

Store credit is also available upon request. 
The item I received was defective/incorrect, what do I do?

For defective or incorrect items, contact us within 7 days of receiving your order and attach clear photos or videos at: contact@youforiaproject.com
Where are your products manufactured?

Our products are currently manufactured in China.